Zebra Technologies Corporation announced the results of its latest Asia-Pacific vision study on the Future of Field Operations, which reveals mobile technology investment to be a growing priority for up to 60 percent of Asia-Pacific organizations. The findings indicate that investments will be made in disruptive technologies and enterprise mobile devices to enhance front-line worker productivity and customer satisfaction in field operations including fleet management, field services, proof of delivery and direct store delivery workflows.
“Driven by the acceleration of e-commerce along with customer’s heightened expectations and more focus within companies on differentiating service levels, the field operations industry is rapidly adapting the way it looks at its mobile technology investments,” said Tan Aik Jin, APAC Vertical Solutions Lead, Manufacturing and Transportation & Logistics, Zebra Technologies. “Our study shows how growing challenges related to the on-demand economy drive organizations to adopt transformative, disruptive technologies such as augmented reality and intelligent labels to provide visibility and integrate business intelligence for a performance edge.”
“Based on our study, the top three trends that are driving changes for field operations across Asia-Pacific including India, are; growing expectations of performance and convenience from end customers, the replacement of paper in the field by mobile technology, and the disruptions to field operations caused by emerging technologies and faster networks,” said Deep Agarwal, Regional Sales Director of India, Zebra Technologies. “In Asia Pacific including India more than half of the organizations have a mobile-first mindset when it comes to adopting enterprise-wide mobile and emerging technologies. And these forward-thinking organizations are setting their field operations apart with three key strategies; the scaling of mobile technology and support technologies enterprise-wide, evaluating the total cost of ownership of mobile technology as a standard practice, and utilizing emerging field operations technologies more extensively to achieve a competitive edge.”
