Thursday, March 28, 2024
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FOSSIL BRINGS THE RETAIL STORE TO YOUR PHONE

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FOSSIL announces new M-commerce initiatives to provide its customers with an array of collaborative and convenient shop from home options via mobile phones. In line with the changing times, Fossil reinvents the way it engages with its customers to redefine shopping sessions like never before. Using the all-new Fossil WhatsApp Chabot tool, the customers can now immerse themselves in the retail store experience from the comfort of their homes.

All set to provide a unique shopping experience to Fossil fans as well as customers who would like to learn more about the brand’s lifestyle products, Fossil brings the store to their fingertips. Commenting on these developments, Mr. Johnson Verghese – Managing Director, Fossil India said, “The launch of M-Commerce services makes our entire range of lifestyle products readily accessible to our customers.”

Catalogue buyingA first of its kind initiative that allows customers to make a purchase directly via WhatsApp. By simply opting for the ‘Browse Catalogue’ option, the customers can browse through Fossil’s entire range of products from the nearest retail store – watches, bags & wallets, and jewelry. 

Same Day Delivery:As the brand continues to expand its presence in the country through its chain of partner channels, the products are ready to be delivered at the customers’ doorstep. The Fossil team assists the customers throughout the purchasing process via WhatsApp chat, a video or an audio call followed by scheduling an expedite delivery. The products reach the customers on the day of the purchase, by Dunzo/ Swiggy while ensuring all round safety.

In-store Shopping Appointment- Block the calendar easily with the help of the chatbot to schedule a visit to the nearest Fossil store. In line with the social distancing norms, a maximum of three customer groups are permitted in the store, at a time. Each customer is provided with a time slot of 30 minutes to ensure a personalized and safe experience. 

Video Shopping AppointmentAllowing customers to browse the offerings of the retail store, shopping via a video chat is comfortable and safe. Speak to our Fossil Store Staff by fixing up a convenient slot with the store, directly from the comfort of your home.

Shop at Home AppointmentReview the catalogue from your home, finalize a list of products and book a home appointment with the help of the chatbot in a few easy steps. The Fossil team arrives at the provided address with all the selected options while taking the necessary safety precautions 

Furthermore, Fossil aims at continuing to build its network of stores with its newest retail store at the Pacific Mall, Tagore Garden being the 21st store in India.  

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