Capgemini has been positioned as a Leader in two IDC MarketScape 2019 Vendor Assessments: Worldwide Digital Transformation Service Providers for Utilities and Worldwide Professional Services Firms for Utilities Customer Experience.
IDC evaluated leading service providers by performing a qualitative and quantitative assessment of their capabilities and strategies regarding their digital transformation offering to the utility sector across all value chain segments. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the capabilities and strategy criteria.
• Capabilities criteria: functionality/offering, range of services, delivery model strategy, client references, market adoption, value creation for buyers, overall customer satisfaction, customer service delivery, costumer-vendor relationship and customer service.
• Strategy criteria: functionality or offering strategy, partnership strategy, cost management strategy, delivery model, growth, innovation, R&D pace/productivity, employee strategy and Financial/funding
Philippe Vié, Global Head of Energy & Utilities at Capgemini said, “We are pleased to be recognized as a Leader in two IDC MarketScape 2019 Vendor Assessments for our expertise in the Utilities sector. Utility companies are facing a seismic shift in the landscape as new technologies are rapidly industrializing. Being positioned as a Leader is a recognition of Capgemini’s commitment towards guiding utility companies around the world, as they master these market shifts and technology triggered trends, equipping them to start projects that enable and support their long-term strategic goals.”