IBM announced that it is helping the world-renowned U.K retailer Marks & Spencer Reliance India Pvt Ltd (M&S India) modernize its supply chain to drive seamless integration between online and in-store business to improve the customer experience. M&S is scaling its omnichannel capabilities in India with IBM Sterling Supply Chain Solutions. The company is driving faster delivery of products to customers by streamlining the order fulfilment process using IBM Sterling’s Order Management with real-time Inventory Visibility, a microservices-based solution running on IBM Cloud, along with call center capabilities to expand its digital presence and accelerate business growth.
This transformation project is a result of IBM’s collaboration with IBM Business Partner Acuver Consulting Pvt. Ltd. (Acuver) to help M&S India deploy an omnichannel order management system for faster go-to-market, enhanced order fulfilment capabilities and improved customer experience.
According to the recent IBM Institute for Business Value (IBV), in association with the National Retail Federation (NRF), more than half of retail (58%) and consumer products (55%) executives are focused on building agility to adapt faster to changes in demand.
Vishal Kapil, Chief Technology Officer, Marks & Spencer India said, “Acuver’s technical excellence, understanding of the supply chain & approach to solve problem enabled seamless implementation and timely delivery.”
Viswanath Ramaswamy Vice President, Technology, IBM Technology Sales, IBM India / South Asia said, “To address this shift, IBM is collaborating with ecosystem partner Acuver Consulting to help M&S India leverage IBM Sterling Supply Chain solutions for end-to-end visibility, real-time insights and recommended actions to turn disruptions into opportunities for customer engagement, growth and profit.”
Sunny Nandwani, Founder & MD, Acuver Consulting Pvt. Ltd. said, “M&S Omnichannel transformation program required a consulting and implementation partner experienced in ‘Unified Order Management’ space.”
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