Avaya announced Avaya Contact Center Select, the latest addition to its customer experience management solutions for midsized businesses. Avaya Contact Center Select offers sophisticated, multichannel contact center capabilities with the simplicity needed by a midsize organization.
Findings of a recent Avaya survey reveal that organizations of all sizes across Asia Pacific that have adopted good Customer Experience Management (CEM) strategies have witnessed profit changes in the last 12 months, with 64 percent acknowledging an increase in loyalty.
With fewer resources than their large-sized counterparts, midsize companies are often challenged to provide multichannel customer care with technologies typically built for larger enterprises. Avaya fills the gap in purpose-built midmarket communications and collaboration solutions to enable both mid and large enterprises to equally address the needs of their most strategic assets: their customers.
Avaya Contact Center Select is the first of a new category of products from Avaya — enterprise-class solutions that are optimized for the midmarket and work with the Avaya IP Office Platform.