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Genesys Recognised as a Leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service for 10th Consecutive Year

Genesys®, a global cloud leader in AI-powered experience orchestration, has been positioned by Gartner, Inc., as a Leader in the 2024 Gartner® Magic Quadrant™ for...

Vi Business and Genesys partner to bring next-gen cloud contact centre as a service solution across India

Vi Business, the enterprise arm of the leading telecom operator Vodafone Idea (Vi), announced it will leverage its partner agreement with Genesys®, a global cloud...

Genesys Becomes the First Global CCaaS Provider offering an Indian node with UL VNO license

Genesys, a global cloud leader in AI-powered experience orchestration, announced that it has secured a Unified License Virtual Network Operator (UL VNO) license in...

Narayana Health Transforms Patient Experience with Genesys Cloud

Genesys®, a global leader in AI-powered customer experience orchestration, announced that Narayana Health, one of India's premier healthcare providers, has revolutionised its patient experience...

Genesys Announces Strong First Quarter Fiscal Year 2025 Business Momentum

Genesys®, a global cloud leader in AI-powered experience orchestration, reported the results for the first quarter of its fiscal year 2025 (Feb. 1 –...

Genesys Accelerates the Future of Personalised AI-Powered Experiences at Xperience 2024

Genesys® unveiled multiple innovations to accelerate the impact of AI, empowering organisations to scale end-to-end personalisation, elevate employee performance and drive continuous optimisation. As...

Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before

Genesys announced it has entered into an agreement to acquire Radarr Technologies, a leading AI-based social and digital listening, analytics, and consumer engagement company. By...

Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution

Genesys® announced a strategic collaboration with Salesforce to help businesses bring together their data, agents, bots and communication channels for smarter end-to-end customer and...

Genesys Cloud CX Grows Revenue Over 50% Year-Over-Year and Generates nearly $1.2 billion in Annual Recurring Revenue in Second Quarter of Fiscal Year 2024

Genesys®, a global cloud leader in AI-powered experience orchestration, reported results for the second quarter of its fiscal year 2024 (May 1 –July 31,...

Genesys Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service for Ninth Consecutive Year

Genesys® has been positioned by Gartner, Inc., as a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service, for its...

Genesys Moves Experience Measurement Beyond NPS with Actionable Insights and Industry Benchmarking

Genesys® unveiled its Experience Index™ methodology: the first people-centric approach based on listening and understanding what really motivates stakeholders to help organisations improve any...

EPOS Unveils Cutting-Edge Audio and Video Solutions Products At Genesys CX Tour 2023

EPOS a global audio brand participated in the famous Genesys CX Tour 2023 in India by showcasing its recent product line and introducing future...