Intelenet Global Services has won ‘Shared Services Excellence Awards & Recognition’ for Effective Business Process Transformation in Financial, Mortgage and Travel Services. Intelenet Global Services has received this award in recognition of their efforts to develop strategies and solutions to provide a high standard of customer services that meet customer expectations and business objective especially in the Mortgage and Travel sector.
The adoption of lean initiative ‘Bugs to Butterfly’ along with technology adoption such as Servicing Edge and Rise at Intelenet Mortgage operations and adoption of Artificial Intelligence tool – if are at Travel operations at Intelenet has been ranked high by the Shared Services Forum (SSF). With these initiatives, Intelenet is setting new benchmarks in the Financial, Mortgage and Travel Process Solutions. The Award ceremony was attended by delegates across India, all competing for recognition in leveraging technology and transformative strategies to demonstrate service excellence.
The categories were measured by SSF Jury based on various parameters, namely Effective BPM Strategy, Establishing Customer Oriented Practices, Change, Culture & Communication, People & Talent Management, Knowledge Management, Automation and Value Orientation & Maturity. Bhupender Singh, CEO of Intelenet Global Services, comments: ‘We are excited to receive this award, which recognizes the incremental value we provide to our clients in the Financial and Travel space to enhance their customer service offerings.
Our innovative solutions are driven by digitization, analytics and process excellence which goes hand in hand with catering to the demands of the end customer. Customer Service is an important measure of success and we are thrilled to be recognized for our level of service. It is a testament to the hard work all our teams put in.” Our win celebrates outstanding, high-end and customized services that Intelenet is providing to its clients especially in the Financial and Travel Sector. Intelenet aim to continue re-shaping transformation strategy for strengthening service excellence in the BPM space.